We know you’re busy!

Access your account through the website to pay online, view your consumption history or even to view your current payment history. Save time!

To pay online, you will need your water account number
(located on your monthly bill) and a PIN (Personal Identification Number).

PINs are self-created when you register your account online.

Online account access is available though Internet Explorer or Mozilla Firefox only. Safari and Google Chrome browsers are currently not supported.

We now accept Visa, Mastercard and Discover through the online payment system.

Forgot your PIN?

Click here to send us an email.
Click here to view a sample water bill.

Other ways to pay:

City of Waco Water Office
425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores
9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1110 S. Valley Mills Dr.
3801 N. 19th St., 1102 Speight Ave.

Automatic Bank Draft:

You can setup Automatic (Recurring) Bank Draft through your account online.

Pay by Phone:

You may also pay by phone at (254) 299-CITY (2489) with Visa, Mastercard or Discover.